Introduction
CostaDelClicks ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website costadelclicks.com and use our services.
We comply with the EU General Data Protection Regulation (GDPR), the Spanish Ley Orgánica de Protección de Datos (LOPD-GDD), and other applicable data protection legislation.
Data Controller
The data controller responsible for your personal data is:
CostaDelClicks
Almería, Spain
Email: hello@costadelclicks.com
Information We Collect
Information you provide to us
- Contact form submissions: name, email address, phone number (optional), and your message
- Email correspondence: any information you send us via email
- Client information: business details necessary to provide our web design, automation, and AI implementation services
Information collected automatically
- Usage data: pages visited, time spent on pages, referring URLs, and navigation paths
- Device data: browser type, operating system, screen resolution, and language preference
- Location data: approximate geographic location based on IP address (country/region level only)
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide customer support
- To provide, maintain, and improve our services
- To send you project updates and relevant communications
- To analyse website usage and improve our site's performance
- To comply with legal obligations
Legal Basis for Processing
Under GDPR, we process your personal data on the following legal bases:
- Consent: when you submit a contact form or subscribe to communications
- Contractual necessity: when processing is necessary to fulfil a contract with you
- Legitimate interests: for website analytics and improving our services, where your rights do not override our interests
- Legal obligation: when we are required to process data by law
Data Sharing
We do not sell your personal data. We may share your information with:
- Service providers: hosting (Cloudflare), form processing (Fillout), and analytics services that help us operate our website
- Legal authorities: when required by law or to protect our legal rights
All third-party service providers are required to protect your data in accordance with applicable data protection laws.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Contact form data: retained for up to 2 years after your last interaction
- Client project data: retained for the duration of the business relationship plus 5 years for legal compliance
- Analytics data: aggregated and anonymised data may be retained indefinitely
Your Rights
Under GDPR, you have the following rights:
- Right of access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate data
- Right to erasure: request deletion of your personal data
- Right to restrict processing: request that we limit how we use your data
- Right to data portability: request your data in a machine-readable format
- Right to object: object to processing based on legitimate interests
- Right to withdraw consent: withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at hello@costadelclicks.com. We will respond within 30 days.
International Transfers
Some of our service providers may process data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit (HTTPS), secure hosting infrastructure, and limited access controls.
Children's Privacy
Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact us at:
Email: hello@costadelclicks.com
You also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos — AEPD) at www.aepd.es.